98.2%
Return Processing Accuracy
Retail
Reverse Logistics Hub - National D2C Brand
6 Hubs
Deployed Nationwide
90 Days
End-to-End Rollout
Client Context
Industry: Direct-to-Consumer Retail
Company Size: Mid-Market, National Footprint
Challenge Type: Reverse Logistics Network Build
Location: 6 regional hubs across North, West, and South India
Timeline: 90-day deployment cycle
The Challenge
A national D2C brand was absorbing returns through its forward-distribution network, with no dedicated grading, disposition, or restocking path.
Returned stock sat unclassified for weeks, delaying refunds and writing off resaleable inventory that should have re-entered the sellable pool.
Our Approach
1
Returns Flow Mapping
Traced every return path from customer pickup to final disposition and isolated where units stalled.
2
Hub Network Design
Sited six regional hubs against return-volume density to cut inbound transit legs and dwell time.
3
Grading & Disposition SOPs
Standardised inspection criteria so each unit routes to restock, refurbish, liquidate, or scrap on first touch.
4
System Integration
Linked hub scanning to the brand's inventory system so graded stock reappears as sellable without manual reconciliation.
Results
0.2%
Return Processing Accuracy
0 Hubs
Regional Network Deployed
0 Days
Full Rollout Timeline
0 Touch
Disposition Decision Point
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