Maximise Recovery Value
Structured grading and disposition recovers 60-80% of return product value versus write-off.
Reverse Logistics - Turning Returns into Recovered Value
Multi-industry return processing with 98.2% accuracy - from e-commerce returns to automotive warranty recovery.
Returns Are a Revenue Leak. We Seal It.
Unmanaged returns cost Indian retailers and manufacturers an estimated Rs800Cr+ annually in unrecovered product value. Without a structured reverse logistics operation, returns become write-offs rather than recoverable assets.
The Vistar Reverse Logistics Cycle
1
Return Initiation
Customer or dealer initiates return via RMS portal or Vistar ops team
2
Collection & Consolidation
Multi-hub pickup and consolidation across return network
3
Quality Grading
SKU-level inspection and grading - A/B/C disposition classification
4
Disposition
Restock, refurbish, or responsible disposal per disposition rules
5
Credit Recovery
Supplier credit or client recovery report issued within SLA
1
Return Initiation
Customer or dealer initiates return via RMS portal or Vistar ops team
2
Collection & Consolidation
Multi-hub pickup and consolidation across return network
3
Quality Grading
SKU-level inspection and grading - A/B/C disposition classification
4
Disposition
Restock, refurbish, or responsible disposal per disposition rules
5
Credit Recovery
Supplier credit or client recovery report issued within SLA
98.2% Processing Accuracy
SKU-level accuracy across all return categories - grading errors trigger automatic re-inspection.
Multi-Industry Capability
Automotive warranty, retail multi-SKU, e-commerce high-volume, and industrial spare parts returns.
Technology Behind Our Returns Operation
RMS PlatformDisposition TrackingReturns DashboardMulti-Hub NetworkOMS Integration
National D2C brand processing 12,000+ monthly returns across fashion and lifestyle categories with no structured returns operation.
98.2% Processing Accuracy
6 return hubs deployed in 90 days. 98.2% SKU-level grading accuracy achieved. Return-to-restock cycle reduced from 18 to 6 days.
Read Full Case StudyFrequently Asked Questions
We process returns across automotive components, fashion and lifestyle, consumer electronics, FMCG, industrial spare parts, and pharmaceutical packaging. Category-specific SOPs are defined at onboarding.
Build a Reverse Logistics Operation That Recovers Value - Not Just Product
Speak with a Vistar specialist about your return volumes and current disposal costs.